Clients choose Treeview for the experience of working with us. Make the experience enjoyable and stress-free. Treeview drives the project, not the client. Prioritize overdelivering and eliminating stress from the client through great communication, over deliveries, flexibility and reducing the risk of failure.
When there is a problem there are 2 roles that will be filled: 🅰️ It’s a disaster and **🅱️ It’s not that bad. Take the 🅰️ It’s a disaster seat and let the client sit in the 🅱️ It’s not that bad seat.
We are facilitators and problem solvers. Avoid directly saying No. Instead, understand the underlying motivation behind a request and evaluate how to address it:
Never take a client’s words at face value. Dig deeper to understand the true need and motivation.
Never keep the client in the dark. Clients should never have to reach out for status updates. Keep them consistently in the loop about the project’s status, with a minimum of one sync interaction per week. Prioritize speed in replies and communication.
In conversations, let the client set the initial conversation tone. Once given the microphone, take ownership of the conversation.
Ensure the client feels like they’re making high-level decisions and are in control. When presenting a decision, offer a few options and subtly highlight the one you believe is best. The client will usually choose the recommended option when framed this way.
⏮️ Leadership
⏭️ Recruitment