Clients choose Treeview for the experience of working with us. Make the experience enjoyable and stress-free. Treeview drives the project, not the client. Prioritize overdelivering and eliminating stress from the client through great communication, over deliveries, flexibility and reducing the risk of failure.
When there is a problem there are 2 roles that will be filled: 🅰️ It’s a disaster and **🅱️ It’s not that bad. Take the 🅰️ It’s a disaster seat and let the client sit in the 🅱️ It’s not that bad seat.
We are facilitators and problem solvers. Avoid directly saying No. Instead, understand the underlying motivation behind a request and evaluate how to address it:
Never take a client’s words at face value. Dig deeper to understand the true value and motivation of a request.
Clients should always feel that a successful delivery is more important to us than it is to them. This mindset builds trust and give us more control and independence in execution.
We build this tone through urgency in response, over delivery and great communication of progress and delivery.
Reinforce what is important, communicate progress often and always show that we are striving for world-class quality and attention in every detail.
Trust is the most valuable currency in the service business. When we begin working with a new client, trust starts at zero. We build it through consistent over delivery, great collaboration and accumulating serval wins.
Once trust is established, it becomes a powerful asset that allows us to grow the relationship, unlock new opportunities and a buffer to take risks.
Never keep the client in the dark. Clients should never have to reach out for a status update. Keep them consistently in the loop about the project’s status, with a minimum of one sync interaction per week. Prioritize speed in replies and communication.
In conversations, let the client set the initial conversation tone. Once given the microphone, take ownership of the conversation.