Treeview operates with three quality tiers: Good Enough, Great, and World-Class. Each quality tier serves a purpose depending on the context and stage of a project.
We recognize that reaching world-class quality requires iterating through earlier stages of quality. First implementations are often good enough, which enables the process of refinement and polishing toward world-class quality.
This approach to quality should guide our planning, client communication and internal schedules and expectations.
The quality of the process determines the quality of the outcome. We evaluate our work through day-to-day outputs, trusting that a strong execution system consistently produces world-class results.
Each product we build has its own set of metrics that define priorities within the client’s business context. We should all understand this business context to help maximize the outcome value of what we build.
Quality is not something you see, it is something you feel. It is the details that make things feel great.
When striving for world-class, we should go the extra mile, even in the details that are not visible to the end user or client.
Quality is our responsibility. We do not rely on clients to verify completion, identify issues or perform quality reviews. While client feedback is always valuable, it should be considered subject matter expert input, not a quality review. We are responsible for the quality of everything we deliver.
A violinist in an opera house is perceived as higher quality than the same violinist performing in a subway. This social experiment highlights a fundamental human behavior: the perception of quality depends on context.
The format in which a client receives an update amplifies the perceived quality of all the delivery. Always prioritize world-class delivery formats.
There are hard tasks and simple ones, both may have the same impact. Make sure to get the simple things right. For example, if we complete a difficult feature but a simple bug prevents it from working, we’ve missed a simple task and the impact of the hard work may be lost.